Website: https://awesome-tv.online
Effective Date: [27/10/2025]
At Awesome TV, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund and return policy below.
1. Returns & Eligibility
- You may request a return within 14 days of receiving your order.
- Items must be unused, in original packaging, and in the same condition as received.
- Certain products (e.g., digital items, software licenses, or opened accessories) are non-refundable.
2. Refund Process
- To request a refund, please contact us at bige@awesome-tv.online
with your order number and reason for return. - Once approved, we’ll provide return instructions and a return address.
- After receiving and inspecting your returned item, we’ll issue a refund to your original payment method within 5–10 business days.
3. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please check with your bank or payment provider. If the issue persists, contact us at bige@awesome-tv.online
.
4. Exchanges
We only replace items if they are defective or damaged upon arrival. Please email us within 7 days of receiving the product.
5. Non-Refundable Items
- Gift cards or digital subscriptions
- Discounted or clearance items
- Downloadable software products
🚚 Shipping Policy
Website: https://awesome-tv.online
Effective Date: [Insert Date]
At Awesome TV, we strive to deliver your order as quickly and safely as possible.
1. Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed the next business day.
2. Shipping Time
- Standard Shipping: 7–15 business days (depending on destination).
- Express Shipping (optional): 3–7 business days.
- Delivery times may vary due to customs or local courier delays.
3. Shipping Fees
Shipping costs are calculated at checkout based on your location and chosen delivery method.
4. Tracking Information
Once your order has shipped, you will receive an email with tracking details. Please allow up to 48 hours for tracking updates.
5. Customs & Taxes
International orders may be subject to customs fees or import taxes, which are the customer’s responsibility.
6. Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact bige@awesome-tv.online
. We will investigate and offer a replacement or refund where applicable.