Last updated: November 2025
Website: https://awesome-tv.online
At Awesome TV Online, we strive to provide high-quality automotive and electronic accessories, and we want you to be completely satisfied with your purchase. This policy explains our refund, return, and shipping practices.
1. Refund Policy
We accept refund requests under the following conditions:
- Damaged or Defective Products:
If your item arrives damaged or defective, please contact us within 7 days of delivery with a photo of the issue. We will provide a replacement or full refund. - Wrong Item Sent:
If you receive a wrong item, notify us within 7 days of delivery, and we will correct the mistake at no additional cost. - Return Conditions:
- Items must be unused, in original packaging, and in the same condition as received.
- Shipping costs for returns are generally the responsibility of the customer unless the return is due to our error.
- Digital / Streaming Services
- For streaming membership and other digital services, access is usually delivered within a short time after payment. If you cannot use the service due to a technical issue on our side, please contact us within 24–48 hours and we will do our best to fix the problem or offer an appropriate refund or extension.
- Because digital access can be used immediately, we generally cannot offer full refunds for change-of-mind after activation, but we always aim to resolve issues fairly.
How to Request a Refund:
- Email bige@awesome-tv.online with your order number and reason for return.
- Include photos if the item is defective or damaged.
- We will review your request and respond within 2 business days.
- Approved refunds will be processed via the original payment method within 5–10 business days.
Please note: Some items (e.g., opened electronics or customized products) may not be eligible for a refund unless defective.
2. Shipping Policy
We provide fast and reliable worldwide shipping.
- Processing Time: Orders are typically processed within 1–3 business days.
- Shipping Methods: We use trusted carriers to ensure timely delivery. Shipping options and rates will be calculated at checkout.
- Delivery Time: Standard shipping typically takes 7–21 business days, depending on your location. Expedited shipping is available at an additional cost.
- Tracking: Once your order ships, you will receive a tracking number to monitor delivery.
- Customs and Duties: Customers are responsible for any customs fees, import duties, or taxes in their country.
3. Contact Us
If you have any questions about our refund or shipping policies, please contact us:
📧 bige@awesome-tv.online
We aim to respond within 24 hours on business days.